Frequently Asked Questions
How do I log into the portal?
Use the secure portal link above and sign in using the email and password you created during setup.
What can I do in the portal?
Clients can:
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Complete paperwork
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Join telehealth appointments
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View appointment details
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Send secure messages
Can I message my therapist through the portal?
Yes. Once your portal account is created, secure messaging becomes available through TherapyPortal.
I forgot my password.
Click “Forgot Password” on the login screen. If you continue having trouble, contact our office and we can send a password reset email.
Why didn’t I receive a text reminder?
The system sends one automated SMS reminder per appointment. Appointments must be scheduled more than 2 hours in advance to receive a reminder.
My reminder email went to spam.
To help ensure reminders arrive correctly, please add:
appointmentreminders@therapyportal.com
to your email contacts/address book.
What will I see after logging in?
After logging in, clients will see their scheduled appointments, paperwork requests, and secure messages.
Helpful Tips
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Please complete intake paperwork before your first session.
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Telehealth links appear in your portal appointment details.
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Secure messaging is the fastest way to contact your provider for non-urgent needs.
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If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room.